FAQ

Frequently Asked Questions

If you have questions, we have answers. Be sure to read through our FAQ to learn more about Steamatic’s process and how we can help you and your home.

Questions & Answers

What is your carpet-cleaning process?

We use a dry steam process involving water heated in the truck to 210-240 degrees. There is no soap used in our process, so you don’t have to worry about a sticky residue. Our dry steam and the heat remove dirt and grime in the carpet, controlling odor and removing as much as 95% of the bacteria from your carpet. After our process is done, it should only take 2-4 hours for your carpet to dry.

How often do I need to get my carpets cleaned?

Most carpet manufacturers recommend steam cleaning once a year while the carpet is still under warranty.

Are your employees trustworthy? Can I feel safe with them in my home?

Yes! All of our employees go through pre-employment screening. These tests include drug screening, driving record check, credit history, a verification of their previous work history, and a criminal background check. All of our employees wear uniforms and are licensed, bonded, and insured.

Other companies will quote you one price over the phone, but once the job is done, what they charge you can be twice as much as the original quote. Will that happen if I choose Steamatic?

Certainly not. We do our estimates in your home so we can give a firm estimate. There won’t be any unpleasant surprises.

How do you come up with the air duct cleaning estimate?

We’ll visit your home and conduct our “Allergy-Free Home Survey.” It’s completely free! We closely inspect your ductwork to see how much cleaning is necessary and how best to complete it. Once we’re done, you’ll get a quote in writing with a price guarantee. Take the opportunity to ask in-depth questions and to evaluate our air quality consultants. We want you to feel comfortable with the service technicians, the process, and the price before you agree to anything.

How can I tell which air duct cleaning company is right for my home?

Follow the guidelines laid out by the National Air Duct Cleaners Association (NADCA), a non-profit organization of air duct cleaners. You can find these guidelines at their website.
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